[Download free ebook] Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book
• Brady Orand •
| #2025159 in Books | BookSurge Publishing | 2009-02-26 | 2009-02-26 | Original language:English | PDF # 1 | 8.50 x.85 x7.00l,1.45 | File Name: 1439226334 | 376 pages |
As business becomes more and more dependent on technology, there is considerable attention given to the concept of aligning IT to the business. Until ITIL version 3, this concept remained mostly conceptual. The IT Infrastructure Library, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL is rapidly gaining popularity a...
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